Integration versus generic approach

Integration versus Generic Approach

Author Note
This paper is being submitted on November 17, 2013, HS/100 Introduction to Human services course.

Integration versus Generic Approach
The integration concept is that which emphasis’s on the integrating of the various human services systems under one organizational or administrative system. In the most basic terms, an integrated service delivery approach serves people better, more efficiently and effectively.

Integration calls for people within agencies to be involved and invested in the process of sustainable change. To achieve truly integrated services, organizations must overcome their own interests and look at clients’ needs. (Friedman and Pagan, 2011).

Today technology allows human service agencies to have a comprehensive view of client need, giving caseworkers the best information to look at services across programs and to allocate available resources to assist customers. This enables agencies to deploy necessary services quickly in a well-coordinated fashion (Freidman and Pagen, 2011). The generic approach to human services, in part, has integration, but it is generally believed that the existing human services structure is most accurately described as an array of potentially related programs that deliver distinct benefits or services to narrowly defined target populations.

These programs are usually separate and distinct, through which money, regulations, and professional norms, and expectations flow. While some overlapping across programs has always existed, each usually operates in a relatively self-contained manner (Corbett and Noyes, 2008). I believe that the integration approach serves our publics best interest.

To have all systems and programs come together to see the big picture, to focus on all the problems together, instead of having to go place to place to work on separate issues Unfortunately, a ready-made definition of service integration does not exist. We have not been able to find a magic threshold that marks the separation of unintegrated service systems from those we would characterize as integrated (Corbett and Noyes, 2008). (Ragan, 2003) states, “There is no single answer. Based on observations…service integration is a combination of strategies that simplifies and facilitates clients’ access to benefits and services. Each site has implemented a distinctive mix of strategies, processes, and partner agencies”.