Examine three external indicators and how customers use the indicators as part of the Quality Improvement process; finally explain how stakeholder’s feedback is used in the quality Improvement process. Performance Measurement vs. Quality Improvement process “The primary concern of managers responsible for the operations of hospitals, clinics, and other healthcare delivery organizations is the quality of the non-clinical aspects of care over which they have most control, most visibility”. (Ransom Joshi Nash, 2008. P. 31). Performance measures are an important element of quality management process.
Performance measures has the responsibility to directing their effort when change need to be institute. In the healthcare organization performance measures are a tool used to help managers understand and improve quality of care for patients and to develop a better functional programs for the staff. In contrast, Quality Improvement focuses on bridging the gap between current levels of quality. It is a way to be proactive in preventing errors or perhaps respond to near misses and develop a plan where safety is major components to process improvements.
In case of medical errors, quality improvement help identify and see what changes can be made to improve or have preventive measures. Quality Improvement and quality Measures assist owners and managers with improving performances and raising performance standards. Norman Clinic Quality Improvement goals Norman Clinic of Physical Therapy is one of the largest hospitals in the state of Ohio. This clinic is about fifty (50) miles from downtown is dedicated to five key of quality measures. Emergency Services, Physical Therapy, Heart Failure, Surgical, pneumonia.
This hospital offers a standard service and has earned its reputation in the management of individuals with disturbed functions or impairment related to neuromuscular, musculoskeletal, cardiopulmonary, and integumentary systems. Norman Clinic has specific service in quality improvement process such as reducing the occurrence of ventilation of patients in the ICU and NICU. Role of the Consumer Healthcare consumers play an important role in the quality improvement of Norman Clinic and can impact hospital’s reputation, and feedback received from consumers.
During admission, each patient receives a booklet who allows him to understand the mission, the goal, and different realization of the clinic in intensive care. This booklet outlining way patients may become active member of the clinic, include the methods used by healthcare providers to meet patient expectation, reduce risk of infection, improve quality of care, decrease medication errors, increase customers satisfaction as it relates to pain management and post discharge care. External Quality Indicators