Sample Project Quality Plan

Checkpoints that are added to the Sample Project Plan to perform reviews in order to ensure the quality of the management processes. All Quality Records from these reviews will be filed on the Sample Project Team Room. Quality Roles and Responsibilities Roles and related Sample Quality responsibilities of all key stakeholders Project Deliverables All types of Sample Project Deliverables along with defect detection techniques to be applied. All Quality Records from these reviews will be filed on the Sample Project Team Room.

Names of the owners, reviewers and approvers of each deliverable are identified in the Sample Deliverables Register. Deliverables will not be considered as complete until all rework from the review has been incorporated in a final version of the Deliverable. This Quality Plan is for Solutioning activity only and will be reissued for Micro Design & Build deliverables by 11th July 2003. 2. Quality Objectives The Quality Objectives of the Sample Project are: To ensure that the Sample project strives to meet the ABC Corporation objective of ‘being World Class in everything we do’.

To satisfy the quality needs of the Project Sponsor and key Executive Stakeholders To have no critical or high severity incidents as a result of Sample implementations To have minimal low severity incidents as a result of Sample implementations To achieve a smooth CCC Programme organization transition to supporting the new infrastructure To exceed the Customer quality expectations and as a result to improve customer satisfaction To deliver the Project which meets agreed Customer and ABC requirements To deliver the Project in line with agreed cost plans

To deliver the Project in line with schedule commitments To minimize any rework to approved deliverables To identify defects as early as possible in the Project lifecycle To have no deviations from any CCC Programme standards and processes To have no deviations from any New Platform Programme standards and processes The objectives of this Sample Quality Plan are: To define all Sample Project Quality Processes and Reviews To ensure that all Sample Project deliverables adhere to quality processes To define all Sample Quality Records

To ensure that the Sample Project Team are aware of when and how quality activity is to be performed for each deliverable To ensure that all CCC Programme processes are adhered to by the Sample Project To ensure that Sample Quality responsibilities are understood by each key Sample Project Stakeholder The detailed tasks and their schedule to achieve these objectives appear within the Sample Project Plan. 3. Quality assurance checkpoints Checkpoint Defect Prevention Technique Participants (owner is underlined) Quality Record Produced End of Project Startup Review that all startup activities completed

ano Meeting minutes and formal record of baseline levels CCB Reviews of project plans (end of each phase) Review by Change Control Board of project effort spent and estimates to complete CCB members ano CCB minutes Immediately prior to release of an external deliverable External Deliverable Acceptance Review Programme Office C Whyte Deliverable Owner Deliverables Acceptance Record BLR Reviews of design material (Solution Outline & Macro Design) Solution Review (technical review) ano C Whyte Other SE architects as required to conduct review Project Team members as required BLR minutes

External reviews of Solution Outline and Macro Design documentation Review by external party C Whyte ano external reviewers Project Team members as required Meeting minutes Findings of Reviews with completed action plans Phase 1 Exit Review (end of Solution Outline and Macro Design) Phase Exit Review (management process review) ano C Whyte ano Other Project Team members as required Meeting minutes Deliverable completion status Completed Phase Exit checklist Actions carried forward to next Phase PDD Review prior to release to customer Proposal QA Review ano C Whyte ano Other Project Team members as required Meeting minutes

QA Report 4. Quality Roles and responsibilities Name Role Responsibility and authority Director of CCC Delivery Sets Overall Programme quality objectives, agrees New Platform quality costs, manages escalated quality issues Programme xxxxx Sets New Platform quality objectives, agrees Sample Project quality costs, manages escalated quality issues Service Delivery Sets Service Delivery quality objectives, agrees Service Delivery quality costs, manages escalated quality issues System & Service Delivery Sets Solution Integration quality objectives, agrees Solution Integration quality costs, manages escalated quality issues

Quality Assurance Sets Programme Quality standards and objectives Reviews Sample External Deliverables to ensure conformance to Quality Standards and Processes Provides advice & guidance on GS Quality Practices Programme Office Sets New Platform Programme Plan standards, provides advice & guidance on ABC and CCC quality standards and objectives Service Management Sets Sample Service Management quality objectives and agrees all Sample Service Change Plans IT Operations Manager Quality of skill level of SD resource assigned to Sample Project Sets SD standards and quality objectives Handles all Sample SD resource management issues

Command Centre & Tech Leads Quality of skill level of Command Centre & Tech Leads resource assigned to Sample Project Sets Sample Command Centre & Tech Leads standards and quality objectives Handles all Sample Command Centre & Tech Leads resource management issues Software Support Quality of skill level of SST resource assigned to Sample Project Sets SST standards and quality objectives Handles all Sample SST resource management issues Infrastructure Support Quality of skill level of Infrastructure resource assigned to Sample Project Sets Infrastructure standards and quality objectives

Handles all Sample Infrastructure resource management issues Software Engineering (Architects) Quality of skill level of SE resource assigned to Sample Project Sets SE standards and quality objectives Handles all Sample SE resource management issues Test Manager Quality of skill level of Test resource assigned to Sample Project Sets Test standards and quality objectives Handles all Sample Test resource management issues Chief Architect Quality of Roadmap and resolution of technical issues with other CCC Programme activities. Overall Design Authority for Roadmap scope and approval for changes to scope Quality of SE BLR Reviews

Chief Sample Architect & Lead AIX Architect Quality of skill level of SE AIX resource assigned to Sample Project Quality of Overall Sample Design and resolution of technical interlocks with other Programme activities. Overall Design Authority for Sample scope and approval for all design deliverables and changes to Sample scope. Lead Application Integration Architect Quality of skill level of SE Application Integration resource assigned to Sample Project Quality of Sample Application Integration Designs. Lead Infrastructure & Operations Architect

Quality of skill level of SE Infrastructure & Operations resource assigned to Sample Project Quality of Sample Infrastructure & Operations Designs. Performance Architect Quality of Sample Performance Designs. Sample Test Plans & Strategy Quality of Sample Test Strategy & Plans Sample AIX Build Quality of Sample Project AIX Build activity DB2 Design Quality of Sample DB2 design activity. Tivoli Design Quality of Sample Tivoli design activity SD IT Ops Development and Quality Manager Sets SD development standards and quality objectives Handles all Sample SD development method and quality processes issues

Storage Services Quality of agreed Storage Services activity in Sample Project Plan 5. Project Deliverables All external deliverables will only be released to CCC via the Programme Office and will follow standard CCC Programme processes. Deliverable Type Timing of Quality Activity Defect Detection Technique Participants Quality Record Relevant Standards Project Definition Report Before obtaining plan approvals Reviews Internal Stakeholders e-mail Feedback PM standards Project Definition Document (External) Before releasing to CCC Reviews ano CCC Programme Office e-mail feedback CCC Programme

Before obtaining plan approvals Workshop CCC Stakeholders Minutes of meeting Solution Outlines (external) Before releasing to CCC Walkthrough Internal Stakeholders Deliverable Owner Log of items raised XX Method SE standards Before obtaining solution approvals Workshop CCC Stakeholders Minutes of meeting Cutover Design Before obtaining design approvals Walkthrough Internal Stakeholders Log of items raised XX Method CCC Programme Order Configuration Data Before submission of order Reviews Tech Line ano e-mail feedback ABC Procurement Macro and Solution Designs Before obtaining design approvals

Walkthrough Internal Stakeholders Log of items raised XX Method SE standards Operational Designs (Command Centre, Support Model, Tivoli, Security) ABCDEL 0806 Before releasing to CCC Walkthrough Internal Stakeholders ABCDEL 0806 Owner Log of items raised CCC Programme Before obtaining HLD approvals Reviews CCC Stakeholders e-mail feedback Overall Test Strategy (external) Before releasing to CCC Walkthrough Internal Stakeholders Log of items raised GS Method CCC Test Standards Before obtaining strategy approvals Reviews CCC Stakeholders e-mail feedback DB2 Designs Before obtaining design approvals

Walkthrough Reviews Internal Stakeholders SSS DBA review DBA review Log of items raised GS Method CCC DB2 Standards SSS Standards Shark configuration documents Before configuring ESS Reviews ABC Log of items raised Storage Services Standards Pre-development Build Guides and Minimal Image documentation Before using Build Guides in Phase 2 Walkthrough Reviews Internal Stakeholders SSO Midrange review Log of items raised GS Method CCC Development Standards SSO Standards Phase 1 Exit Checklist Prior to Phase 1 Exit Review Reviews Internal Stakeholders e-mail Feedback PM standards ABC Programme