The company’s inputs are: package information, customer signature, pickup, delivery and timecard data, data location and billing and customer clearance documentation. And how they process it is by simply transmitting data into the central network. The driver places the DIAD into the UPS truck’s vehicle adapter then the package tracking information is then transmitted to UPS’s network for storage and processing in the main computers. And the output will be the information can be accessed worldwide to provide proof of delivery to the customers.
What are the Technologies used by United Parcel Service? How are these technologies related to UPS’s business strategy? The technologies that they used are: a device which is called Delivery information acquisition device (DIAD). UPS’s also uses bar code scanning to keep track of the shipment. They also handle internet orders, laptop repairs and xray machine installation. The company’s strategy is to have the best service but in the lowest price. So by using those technologies in their company, they are confident that they are having the best service because the technology they use assures them.
What strategic business objectives do UPS information systems address? Strategic Business Objectives of UPS’s information systems address * Operational Excellence UPS manage to cut down costs and save M 28 Miles by their truck using advanced technology. * New Products, Services and Business Models The information systems of UPS created new way on how to offer delivery service. It has transformed the way the company gathers information, creating routes etc.
Competitive Advantage UPS had already its operational excellence and New Products, Services and Business Models which means the UPS already gain a competitive advantage. Having this kind of technologies that they use like DIAD made them do things better than their competitors. 4. What would happen if these technologies were not available? If the technologies were not available the UPS’s business was not able to track the shipment and if the technologies were not available, it will make the work of the employees of the UPS’s company harder.